Account & Access
How do I reset my password?
Click the Forgot Password link on the login page and enter your email address. You will receive an email with a link to set a new password. The link expires after a few hours, so use it promptly. If you do not receive the email, check your spam folder.
How do I add a new employee?
Go to Settings → Employees and click Add Employee. Enter their name, phone number, and email. Set a PIN for POS access and assign a role (admin, manager, cashier, kitchen, driver, agent, or accountant). Finally, assign them to one or more branches.
How do I change an employee's role?
Go to Settings → Employees, find the employee, and click Edit. Change their role and save. The new permissions take effect immediately the next time they log in.
Can one employee work at multiple branches?
Yes. When editing an employee, you can assign them to multiple branches. When they log into the POS, they select which branch they are working at for that shift.
Online Ordering
What payment methods can my customers use?
Online customers can pay using KNET, Visa, Mastercard, Apple Pay, Samsung Pay, and Google Pay. All online payments are processed through MyFatoorah. You need to connect your MyFatoorah account in Settings → Payments.
How does order tracking work?
After placing an order, customers see a real-time status page that updates automatically. The order moves through states: confirmed → accepted → preparing → ready → out for delivery (if delivery) → delivered/completed.
How do delivery areas work?
You define delivery zones in Settings → Areas. Each area has a delivery charge and a minimum order amount. When a customer enters their address, the system determines which area they fall in and applies the corresponding charge and minimum.
Can I set a minimum order amount?
Yes. Each delivery area has its own minimum order amount (MOA). Customers must meet the minimum before they can checkout. You can also set a global minimum for the branch.
Can customers order without creating an account?
Yes. noqat supports guest checkout. Customers can place orders by entering their name, phone number, and optionally their email without registering. Registered customers get the benefit of saved addresses, order history, and loyalty points.
Point of Sale
How do I open and close a shift?
Log into the POS with your PIN, select your branch (if you have multiple), and enter the opening cash amount to open your shift. To close, go to the shift menu, count your cash, enter the counted amount, and confirm. The system generates a variance report comparing expected vs. actual cash.
What happens if my internet goes down?
The POS continues to work offline. Menu data and the interface are cached locally. Orders created offline are stored in IndexedDB and automatically synced to the server when the connection is restored. A connectivity indicator in the top bar shows your current status.
My printer is not working. What should I check?
First, ensure the printer is turned on and connected to the same network as your POS device. Check the printer IP address in Settings → Printers and use the Test Print button. For ePOS printers, verify that HTTP access is enabled on the printer. For TCP printers, check that the port (usually 9100) is accessible.
Why is there a cash variance on my shift?
A cash variance means the counted cash does not match the expected amount. The expected amount is calculated as: opening float + total cash received - total cash refunds. Common causes include miscounted change, unrecorded expenses, or errors during the opening count. Add a note explaining the variance when closing your shift.
Can I hold an order and come back to it?
Yes. Click Hold on any in-progress order. Add an optional note to remind yourself about the order. Click Held Orders to see all parked orders and tap one to resume it.
Menu Management
How do I add a new menu item?
Go to Menus, select your menu, then click Add Item in the appropriate category. Fill in the name (Arabic and English), price, description, and upload a photo. If the item has customizations, add options and choices.
How do options and choices work?
An option is a group of selections (e.g., "Choose your size"). Each option contains choices (e.g., "Small", "Medium", "Large"). Options can be required or optional, and can allow single or multiple selections. Each choice can have an additional price.
How do I hide an item without deleting it?
Edit the item and toggle its visibility. You can hide it from the online store, the POS, or both. Hidden items are preserved with their settings and can be made visible again at any time. This is useful for seasonal items or items that are temporarily out of stock.
Do I need photos for every item?
Photos are not required, but they significantly increase order rates. Items with photos are more appealing to customers. We recommend using high-quality, well-lit photos of your actual dishes.
Discounts & Promotions
How do I create a promo code?
Go to Discounts and click Create Discount. Set the code, discount type (percentage or fixed amount), and configure rules like minimum order amount, expiry date, usage limits, and whether it applies to specific items or the entire order.
What are customer groups?
Customer groups let you categorize customers (e.g., "VIP", "Staff", "First-time") and apply group-specific discounts. Customers in a group can have automatic discounts applied when they order, or access exclusive promo codes.
Can cashiers apply discounts on the POS?
Yes, but with limits based on their role. Cashiers can apply discounts up to a configured maximum. Larger discounts require a manager override — the manager enters their PIN to approve the discount.
Delivery
How do I set up delivery areas?
Go to Settings → Areas and add areas by selecting predefined zones or drawing custom polygons on the map. For each area, set the delivery charge, minimum order amount, and estimated delivery time. Assign areas to branches.
How does driver management work?
Add drivers as employees with the "driver" role. When a delivery order is ready, it can be dispatched to an available driver. Drivers see their assigned deliveries and can update the status (picked up, out for delivery, delivered). Customers receive real-time updates as the status changes.
Analytics & Reports
How do I access analytics?
Go to Analytics from the main navigation. You will find sections for sales, customers, orders, operations, menu performance, and employee metrics. Use the date range picker and branch filter to narrow your view.
What metrics are available?
Key metrics include total revenue, average order value, order count, conversion rates, top-selling items, customer acquisition, retention rates, preparation times, and delivery times. Each section provides detailed charts and breakdowns.
Billing & Subscription
What subscription plans are available?
noqat offers multiple plans based on the features and volume you need. Visit the billing section in your admin dashboard to see current plan options and pricing. You can upgrade or downgrade at any time.
How do I view my invoices?
Go to Billing in your admin dashboard. You can view all past invoices, download PDF copies, and see upcoming charges.
Technical
What browser should I use?
noqat works best in modern browsers: Google Chrome, Safari, Microsoft Edge, and Firefox. For the POS and kitchen display, we recommend Google Chrome for the best experience, especially for printing and offline support.
Does the POS work on tablets?
Yes. The POS is designed to be touch-friendly and works well on tablets (iPad, Android tablets) as well as laptops and desktop screens. For kitchen displays, a wall-mounted tablet or screen works well.
Can I use noqat on my phone?
The online ordering site is fully responsive and works on all mobile devices. The admin dashboard and POS are optimized for larger screens (tablets and up) but can be accessed on mobile in a pinch.
Contact & Support
How do I contact support?
You can reach our support team via the contact page or email us directly at support@noqatapp.com. We typically respond within a few hours during business days.
Is there live chat support?
Yes. Look for the chat widget in the bottom-right corner of the admin dashboard. Our team is available to help with setup questions, technical issues, and general guidance.